5JILI Privacy Policy: App Guide

1 Introduction

5JILI 5JILI, referred to in this policy as “we,” “our,” or “the platform,” respects your privacy. This privacy policy provides general information about how personal data is handled when you use 5JILIthe website and related services, including App access, games, account assistance, and other features for Philippine users. It outlines the types of information that may be collected, the purposes for using it, and the reasonable measures applied to protect it. Participation is strictly for adults aged 21 and above.

5JILI Privacy Policy for Philippine Users 5JILIThis policy covers your use of our website, account registration and login, games, deposits and withdrawals, customer support, and related platform features available through Web, iOS, and Android.

Clear information supports informed choices. This policy explains in straightforward Philippine English how account privacy and data protection apply when you access the platform and its services.

2 Information We May Collect

5JILI Information may come directly from details you submit or from technical data generated while you use the platform.

Information you provide may include:

• Your name, date of birth, identification details, or other information requested when account verification is required.
• Your mobile number and email address, where applicable. Registration currently requires a mobile number containing 8 to 12 characters.
• Payment or bank account details that you choose to submit for deposits, withdrawals, or account binding. Available methods may include GCash, PAYMAYA, GrabPay, USDT, and Online bank, subject to the options shown after login.
• Account credentials, including your username and password. Usernames must contain 6 to 13 letters or numbers, while passwords must contain 6 to 12 letters or numbers.
• Messages, questions, supporting documents, and complaints you send to customer support.

Information generated automatically may include:

• Your IP address, device type, and basic device identifiers.
• Browser details, operating system, and whether you access the service through Web, iOS, or Android.
• Activity records such as login times, account actions, and game history.
• Cookies, session information, and similar technical data used to maintain platform access and functionality.

3 How We Use Your Information

Information collected through the platform may be used for the purposes described below. 5JILI We may use personal information for the following purposes:

• To create and manage your account, confirm submitted details, and complete identity checks where required.
• To process deposits and withdrawal requests through available payment channels, subject to account and transaction checks.
• To provide reliable access to games and other platform features across Web, iOS, and Android.
• To detect suspected fraud, account misuse, duplicate registrations, and other prohibited activity.
• To respond to account questions, payment concerns, technical issues, and customer support requests.
• To send promotional messages only where you have provided consent, with offers and eligibility governed by the latest terms.
• To monitor platform performance, resolve technical errors, and improve the overall Philippine player experience.
• To meet applicable legal obligations and respond to valid regulatory requirements.

We may review anonymised or aggregated usage information to understand how platform features perform and where the user experience can be improved. This type of analysis is intended to avoid directly identifying individual users.

4 Information Sharing and Disclosure

5JILI We limit the disclosure of personal information. Data may be shared only when reasonably necessary for the specific situations described below and subject to applicable requirements.

• Payment Processors Selected account or transaction details may be provided to an authorised payment processor when needed to complete a deposit, review a withdrawal, or resolve a payment issue. Available methods can vary and should be confirmed inside your account.
• Legal Requirements Information may be disclosed when required by a valid court order, lawful government request, or other applicable legal process.
• Fraud Prevention Relevant information may be provided to authorised authorities when reasonably necessary to investigate suspected unlawful activity.
• Business Transfers If the business is involved in a merger or acquisition, personal information may be transferred as part of the transaction, subject to the protections described in this policy.

5 Cookie Policy

5JILI This website uses cookies, which are small text files stored in your browser. The main cookie categories are outlined below.

• Essential Cookies These cookies support login sessions, security, and core website functions. Disabling them may prevent essential services from working properly.
• Functionality Cookies These cookies remember selected preferences and settings to provide a more convenient experience on future visits.
• Analytics Cookies These cookies collect general usage information to help us understand how visitors interact with the platform.

You can manage cookies through your browser settings. However, blocking essential cookies may affect login, account access, or other important platform features.

6 Data Protection Measures

5JILI Reasonable administrative and technical safeguards are applied to help protect personal information against unauthorised access, loss, misuse, or disclosure.

• Secure connections are used where appropriate to protect information while it is being transmitted.
• Account passwords are handled through protective security processes and should never be shared with anyone.
• Additional account verification may be required when supported or considered necessary for security.
• Security controls may be reviewed and updated to address operational risks. No online system can guarantee complete protection, so users should also secure their devices and login details.
• Automated alerts may be issued when suspicious sign-in activity is detected.
• Staff access is restricted to authorised personnel who need the information for their duties.

If a data security incident occurs, we will assess it promptly, take appropriate action, and notify affected users when required.

7 Your Privacy Rights

5JILIAs a user of 5JILI, you may exercise the following privacy rights, subject to applicable requirements:

• Right to Access You may ask what personal information we hold about you.
• Right to Correction You may request corrections to inaccurate or incomplete information.
• Right to Deletion Under certain conditions, you may ask us to delete your personal information.
• Right to Restrict Processing In specific circumstances, you may request limits on how your information is processed.
• Marketing Opt-Out You may stop receiving promotional communications at any time.

To submit a privacy rights request, [email protected]email the address below. We aim to respond within 30 business days, subject to identity verification and applicable requirements.

8 Data Retention

5JILI Personal information is kept only for as long as reasonably needed for account services, security, transactions, and applicable legal obligations.

• Information linked to an active account may be retained while the account remains open and in use.
• After an account is closed, certain records may remain stored where required for legal, security, dispute, or compliance purposes.
• Transaction records are retained according to applicable financial, operational, and record-keeping requirements.
• You may opt out of marketing communications. Related preferences and data requests will be handled subject to applicable requirements and current platform procedures.

When information is no longer required, reasonable measures are taken to delete, anonymise, or securely dispose of it.

9 Privacy of Minors

5JILI The platform is strictly for adults aged 21 and above. Personal data from anyone below the permitted age is not knowingly collected.

If an underage account is identified, access may be restricted or closed, and the associated information will be handled according to applicable legal and safety requirements.

10 Policy Updates and Contact Information

5JILI This privacy policy may be revised when operational, legal, security, or data-protection requirements change. Important updates may be communicated through available account or platform channels.

Continued use after an updated policy takes effect may indicate acceptance of the revised terms. Please review this page regularly to stay informed.

For questions, requests, or complaints concerning account privacy and data protection, use an available support channel.

• Email Support [email protected]
• Live Chat: Open the platform support option to request assistance.
• Support availability may vary. Please check the current help options in your account.